In developing AI applications, objectives and intentions must be well communicated to the business and to users to earn trust.
Do your CX metrics translate to the financial metrics your CEO needs?
Energy retailers who provide proactive customer experience can greatly improve customer retention rates.
To grow their business energy retailers need to be able to retain their existing customers.
Retail energy providers collect and store a tremendous amount of data about their customers.
Energy retailers need to change their game if they are to maintain profitability and grow their business.
Surveys only capture customer sentiment at a point in time and NPS doesn’t help you improve!
Focus on the money – the most important CX metric according to Forrester!
Only 5% of customers with a problem will contact your organisation. The rest will just leave.
The SmartMeasures team pass B3000 Award Winners title to 2019 winners.
They worry it will encourage the customer to re-think the entire relationship and ultimately leave.
Until companies have CX management in place, they can’t improve overall CX in a systematic continual reliably way.
Second in our Customer series. There is a range of customer unhappiness. If you get in early and you can fix it. If you don’t, the cost can be significant.
First in our Customers series. We all say we want happy customers, but what are they really worth to our business?
AI can make you a lot smarter about what’s happening with your business and customers.
How far can an apology reverse the damage done and help with customer retention?
Just imagine knowing your customers at an individual level. Knowing if their happy or not. And if they’re not, knowing you have systems in place to reach out and service them.
In the enterprise world, data is never clean, never complete, never without errors. But here’s a new pragmatic approach to get benefits from AI.
When your business is losing 20, 30 even 40% of its revenue each year, surely it’s too painful to ignore.
The key to a healthy brand is healthy customers, so if you want to work out what really makes them happy, put AI to work on the data you already have to achieve the gains you’ve always wanted.
We are taking our churn predictive software to Utility Week in November. SmartMeasures co-founder Libby Dale is featured in the Digital Hero Spotlight this month.
SmartMeasures is thrilled to announce that we are this year’s winner of highly regarded Alan Knipe Innovation Award and the BlueRock Business of the Year Award, making us the overall winner of Melbourne’s premier awards for small business, Business 3000+
Australian software set to slash hundreds of millions from our customer churn bill.
Aussie CX experts create world-first software that predicts customer churn.
The combination of artificial intelligence with the breadth of data analysed and the use of automated treatment plans is the true ‘magic sauce’.
Sounds like the stuff from a science fiction movie? Predicting churn before it happens is not the stuff of sci-fi. It is here with us today thanks to powers of artificial intelligence (AI) and the tenacity and determination of two Australian customer retention experts
CMO’s top 8 martech stories for the week – 22 February 2018: Churn predicting software launched.
Regardless of what you call it – defection, attrition, turnover, changing providers, you name it – customer churn is a painful reality doing business. But is the tide turning for customer retention?
It’s time to be smarter about keeping customers, really making life easier for them to stay. Who has the responsibility for customer retention in your organisation?