SmartMeasures
Churn Reduction
There is no quick fix to customer churn and churn prediction without intervention will not save your customers. SmartMeasures is always on and constantly adapting to changing customer circumstances and business conditions.
How SmartMeasures saves your customers
1.
Collect and anonymise
Collect data from multiple sources across your business.
Messy data? No worries.
SmartMeasures takes care of messy, missing and duplicated data issues.
2.
Analyse and predict
The prediction AI identifies individual customers at-risk of leaving and generates alerts.
Find out the health of individual customers
The SmartMeasures Prediction AI identifies which of your customers are unhappy.
3.
Act and save
The treatment AI sends the best message to retain each at-risk customer based on their current circumstances.
Treatment channels
Reach your customers the way they prefer whether it be SMS, chat, app notification, email, call or even a letter.
Benefits
Know the health of every customer
Customer health is measured by calculating churn risk from disparate signals about your customer’s experiences inside and outside your business. These signals are used to build Measures that combine to predict the health of individual customers. This gives you new insights about who is at risk and who is happy so you can focus on those who need attention.
Predict customer churn and take immediate action
Know when your customers are going to churn before they do. Because SmartMeasures is constantly assessing your customers’ interactions, real-time alerts and treatment plans are automatically triggered so you can get in touch before it’s too late. From low touch, such as an email, through to high touch, e.g. outbound call.
Increase revenue and profit
Increase revenue by retaining more customers and selling more to your happier customers. When you keep more of your customers you increase lifetime value and reduce the effort required to acquire and onboard new customers making life easier for everyone.
Improve service efficiency
Enable your service team to see customer’s health at a glance and use real-time alerts to prioritise customer contact.
Outcomes to deliver growth
Weekly reporting cycle
- Number of customers saved
- ROI measured
- Number of at-risk customers who received Treatment Plans to retain them
Ongoing benefits
- Know your customers even those who haven’t contacted you
- Slash millions from your customer churn bill
- SmartMeasures is a systematic solution that is always on and always learning
Savings calculator >
Read the Simply Energy case study >
