Libby Dale SmartMeasures Co-founder will explain how a systematic approach to retaining customers can be your growth strategy.
Once you know who is going to leave, you need to step in to stop it and carefully chosen words can be more effective at retaining customers than giving away vouchers. Libby will share a range of behavioural hacks you can use to build your own retention program.
See the full program for the Future Retail Stream here
The SmartMeasures team will be at Australian Energy Week 22 in Melbourne 7 – 8 June https://energyweek.com.au/