Meet the AI platform that puts your data to work

SmartMeasures uses a combination of AI and behavioural science, to reduce customer churn and customer debt in a way that delivers happy customers and improves your business’ bottom line.

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Our solutions

SmartMeasures

Churn Reduction

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Drive revenue and deal with customer churn head-on.

  • Know your customers – even those who haven’t contacted you
  • Slash millions from your customer churn bill
  • SmartMeasures is a systematic solution that is always on and always learning

SmartMeasures

Debt Reduction

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Get in early to change payment behaviour and save customers from drowning in debt.

  • Improved customer engagement
  • Proactively support vulnerable customers
  • Improve cashflow
  • Know your customer debt types
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“I think that’s what has really changed with the SmartMeasures approach. We now have very tailored and hyper-personalised treatment plans that are not just segment tailored or market tailored. It’s a model that learns and gets better over time, unlike our work with propensity models.”

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Andrea Bernard
General Manager Marketing & Sales | Simply Energy

From our blog

Power Play: How early collections intervention helps energy retailers and customers alike

Early intervention delivers a win-win for the energy retailer and the customer.

Webinar – How to use AI and Behavioural Science to power your CX and marketing strategies

Are you looking to take your CX and marketing strategies to the next level?

Customer Smarts Podcast – Using a combination of AI and Behavioural Science to prevent customer loss

Read the Top 7 insights from Customer Smarts podcaster Justin Stafford’s interview with SmartMeasures cofounder.

SmartMeasures is headed to the inaugural Energy Retail Excellence conference

SmartMeasures helps energy retailers reach out to assist consumers who are having difficulty with energy bills.

Tackling Churn Differently – SmartMeasures shortlisted in the CX Awards 2023

The team at SmartMeasures is thrilled to be shortlisted for the coveted Best CX Partner 2023 Awards.  A massive shout out to Simply Energy, our partner in this submission.

Using AI and behavioural science to retain customers

AI powered by customer data and behavioural science helps you retain customers.