It was inspiring to see such a strong focus on supporting vulnerable customers and driving meaningful change.
AI is creating a buzz across industries, and its potential for retail energy providers (REPs) is immense.
EMC21 is the largest Retail Energy Conference in North America. The theme for March 2024 is Mitigating Risk in Retail Energy.
There is a “golden window” of opportunity to identify potential future debt early and step in to help before emotions become heated.
Early intervention delivers a win-win for the energy retailer and the customer.
Are you looking to take your CX and marketing strategies to the next level?
Read the Top 7 insights from Customer Smarts podcaster Justin Stafford’s interview with SmartMeasures cofounder.
SmartMeasures helps energy retailers reach out to assist consumers who are having difficulty with energy bills.
The team at SmartMeasures is thrilled to be shortlisted for the coveted Best CX Partner 2023 Awards. A massive shout out to Simply Energy, our partner in this submission.
AI powered by customer data and behavioural science helps you retain customers.
EMC19 is the largest Retail Energy Conference in North America. The theme for March 2023 is Surviving & Thriving during Turbulent times.
Are your CX metrics predicting actual retention behaviours to drive your retention strategy, or ‘aspirational’ indicators likely missing the mark?
CX executives use traditional metrics to report the performance of marketing initiatives — but are these the numbers the CEO wants?
When there is high churn, a lot of effort is spent winning lost customers back, but is that the right approach?
The average customer doesn’t exist. Learn how to use prediction to improve the ROI on your retention activity.
Happy customers make a business thrive, unhappy customers can bring down a business. It’s critical to understand your customers’ health.
Customer retention is the best strategy to deliver business growth and it’s lower cost focusing purely on customer acquisition strategies.
Libby Dale SmartMeasures Co-founder will explain how a systematic approach to retaining customers can be your growth strategy.
Hear the story behind SmartMeasures from the founders
Prediction doesn’t save customers. You need action.
Discover how you can implement your own solution to retain customers at Enlit Melbourne 16-17 March
In developing AI applications, objectives and intentions must be well communicated to the business and to users to earn trust.
Energy retailers who provide proactive customer experience can greatly improve customer retention rates.
To grow their business energy retailers need to be able to retain their existing customers.
Retail energy providers collect and store a tremendous amount of data about their customers.
Energy retailers need to change their game if they are to maintain profitability and grow their business.
Surveys only capture customer sentiment at a point in time and NPS doesn’t help you improve!
Focus on the money – the most important CX metric according to Forrester!
Only 5% of customers with a problem will contact your organisation. The rest will just leave.
The SmartMeasures team pass B3000 Award Winners title to 2019 winners.
They worry it will encourage the customer to re-think the entire relationship and ultimately leave.
Until companies have CX management in place, they can’t improve overall CX in a systematic continual reliably way.
Second in our Customer series. There is a range of customer unhappiness. If you get in early and you can fix it. If you don’t, the cost can be significant.
First in our Customers series. We all say we want happy customers, but what are they really worth to our business?
AI can make you a lot smarter about what’s happening with your business and customers.
How far can an apology reverse the damage done and help with customer retention?
Just imagine knowing your customers at an individual level. Knowing if their happy or not. And if they’re not, knowing you have systems in place to reach out and service them.
In the enterprise world, data is never clean, never complete, never without errors. But here’s a new pragmatic approach to get benefits from AI.
When your business is losing 20, 30 even 40% of its revenue each year, surely it’s too painful to ignore.
The key to a healthy brand is healthy customers, so if you want to work out what really makes them happy, put AI to work on the data you already have to achieve the gains you’ve always wanted.
