The team at SmartMeasures is thrilled to be shortlisted for the coveted Best CX Partner 2023 Awards. A massive shout out to Simply Energy, our partner in this submission.
AI powered by customer data and behavioural science helps you retain customers.
EMC19 is the largest Retail Energy Conference in North America. The theme for March 2023 is Surviving & Thriving during Turbulent times.
Are your CX metrics predicting actual retention behaviours to drive your retention strategy, or ‘aspirational’ indicators likely missing the mark?
CX executives use traditional metrics to report the performance of marketing initiatives — but are these the numbers the CEO wants?
When there is high churn, a lot of effort is spent winning lost customers back, but is that the right approach?
The average customer doesn’t exist. Learn how to use prediction to improve the ROI on your retention activity.
Happy customers make a business thrive, unhappy customers can bring down a business. It’s critical to understand your customers’ health.
Customer retention is the best strategy to deliver business growth and it’s lower cost focusing purely on customer acquisition strategies.
Libby Dale SmartMeasures Co-founder will explain how a systematic approach to retaining customers can be your growth strategy.
Hear the story behind SmartMeasures from the founders
Prediction doesn’t save customers. You need action.
Discover how you can implement your own solution to retain customers at Enlit Melbourne 16-17 March
In developing AI applications, objectives and intentions must be well communicated to the business and to users to earn trust.
Surveys only capture customer sentiment at a point in time and NPS doesn’t help you improve!
Focus on the money – the most important CX metric according to Forrester!