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Tag: Uncover Hidden Hardship

Fork in the road

The First Conversation Changes Everything

When utilities understand early signs of financial stress, the first engagement can change the trajectory before debt escalates.

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Posted in blog, Debt | Tagged Customer Debt Reduction, Debt prevention, early stage financial stress, Uncover Hidden Hardship

AI with Benefits: Building the AI Business Case (and Deciding What Success Means)

Article 2, Define success first — that’s how AI delivers outcomes

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Posted in blog, Churn, Debt | Tagged AI, AI as a Managed Service, AI with Benefits, AIwithROI, reduce arrears, Uncover Hidden Hardship

Combining AI and behavioural science for customer management

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