Every customer leaves a pattern. We help you interpret it — and act with empathy.
Category: Debt
AI with Benefits: From Proof of Value to Production: Measuring ROI Continuously
Article 4, The real power of AI lies in proving it works, week after week.
AI with Benefits: Building the AI Business Case (and Deciding What Success Means)
Article 2, Define success first — that’s how AI delivers outcomes
AI with Benefits: What success with AI really looks like
Article 1, from hype to proof: How to make AI deliver measurable ROI in the real world
A unique perspective on predicting debt
The earliest signs of debt aren’t financial at all — they’re behavioural
Outcome as a Service (OaaS): Fixing AI project success rates
From messy AI projects to measurable impact.
Behavioural Science for Reducing Utility Debt
It’s not just about comms, it’s about context
Reducing Utility Bad Debt: A Smarter, Proactive Approach
Improve Financial Results & Strengthen Customer Relationships
If we want to help early, we need to spot the signs sooner
The tools we rely on? They’re firing too late to make a real difference.
Reduce energy customer debt before it starts
Discover how to identify struggling households early, reducing debt and enhancing customer outcomes.
Powerful partnerships: Leveraging AI for customer experience
AI now shapes, not just predicts, customer behaviour and outcomes
Energy Retail Excellence, Melbourne 2024
It was inspiring to see such a strong focus on supporting vulnerable customers and driving meaningful change.
Using Predictive AI to Revolutionize Retail Energy
AI is creating a buzz across industries, and its potential for retail energy providers (REPs) is immense.
Unlocking the Golden Window: Transform Debt Collection Through Early Intervention
There is a “golden window” of opportunity to identify potential future debt early and step in to help before emotions become heated.
Power Play: How early collections intervention helps energy retailers and customers alike
Early intervention delivers a win-win for the energy retailer and the customer.
