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Tag: Utility Customer Debt

Reduce customer harm offer debt support early

Top of the Cliff: Why Utilities must rethink how debt begins

How early identification of financial stress reduces cost, risk, and customer harm

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Posted in blog, Debt | Tagged Behavioural Science, Cost to Serve, Debt prevention, Early Intervention, Financial Hardship, Regulatory Risk, Utility Customer Debt

Combining AI and behavioural science for customer management

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