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Author: Mark Atterby

Why energy retailers need to be proactive with their customer experience

Energy retailers who provide proactive customer experience can greatly improve customer retention rates.

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Customer Retention – The NEW growth strategy for energy retailers

To grow their business energy retailers need to be able to retain their existing customers.

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Turning data into positive experiences for energy retail customers

Retail energy providers collect and store a tremendous amount of data about their customers.

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Why AI and Customer Churn Analytics is a game changer for energy retailers

Energy retailers need to change their game if they are to maintain profitability and grow their business.

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Combining AI and behavioural science for customer management

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