It was inspiring to see such a strong focus on supporting vulnerable customers and driving meaningful change.
Reflections on Day 2 at ERE24 – highlighted the challenges faced by energy retailers dealing with customers under economic pressure. A significant part of the program focused on identifying and supporting vulnerable customers, an area SmartMeasures is deeply passionate about.
We were proud to contribute to these important discussions, showcasing how SmartMeasures transforms the collections process. By leveraging AI to identify customers in early-stage financial stress, we enable retailers to offer timely and tailored support. This not only improves the customer experience but also drives better outcomes for both customers and retailers.
ERE24 offered an incredible platform to engage with industry leaders, exchange ideas, and explore the innovations shaping the future of energy retail. It’s inspiring to see such meaningful conversations taking place and to be part of the movement toward more proactive, empathetic customer support.
If you share our passion for uncovering hidden financial hardships and creating better customer outcomes, let’s connect. Drop us a message, and we’ll arrange a time to chat!
